Cancellation & Refund Policy

General Information

All our arrangements are fundamental and adventure-based; we do not/cannot provide luxury for such events. Basic facilities like toilets, food, and accommodation are kept minimal to match the adventure experience.

Refund Policy

Cancellation Timing	Refund
Departure day or less than 48 hours before departure	No Refund
More than 48 hours before departure	Full refund minus 10% cancellation charges
After reaching the property or on event day	No Refund (regardless of participation)

Important Terms

1. In case of unforeseen weather conditions, government restrictions, natural disasters, or sudden permission issues, certain activities may be cancelled. We will do our best to provide a feasible alternative or offer rescheduling. However, no monetary refund will be provided under such circumstances.
2. You agree to indemnify yourself against risks involved in such outdoor adventures, including trekking, water activities, height-based activities, and terrain-based risks, which vary from destination to destination.
3. In case of damage or loss of equipment/items belonging to SAT Travels or the third-party resort/property, the responsible participant will be liable to bear the cost of repair or replacement.
4. We have designated pick-up and drop-off points. Participants are requested to arrange their transport accordingly. Delays or missed pick-ups due to personal reasons will not be compensated.
5. No cancellation/no refund/no rescheduling on monsoon treks like Netravati, Kudremukh, Tadiandamol, Kumara Parvatha, and more.
6. We rely on third-party transport vendors and do not have direct control over vehicle quality, punctuality, or driver conduct. Clients with specific preferences should inquire before registration.
7. SAT Travels is not liable for any personal injuries, accidents, or health complications that may occur during the trek or resort activities.
8. Consumption of alcohol, smoking, misbehavior, or causing delay during any part of the trip will lead to immediate termination without warning, and no refund will be granted.
9. Littering, smoking, and consumption of alcohol are strictly banned during treks. Responsible environmental behavior is expected at all times.
10. For resort-based stays, check-in and check-out timings must be strictly followed. Any damage to resort property must be compensated for by the participant.
11. For trekking events, participants with medical conditions are advised to consult a doctor before registering. Trail routes may be changed based on forest department guidelines or weather.
12. For multi-day trips, please carry all essentials, including ID proofs, clothing, medication, and gear as instructed.

Safety Tips for an Enjoyable Trip

Do's

Arrive on time at the meeting point to ensure a smooth start.
Bring only light essentials: a small backpack with water, light snacks, sunscreen, and personal medication.
Wear comfortable clothing and sturdy shoes suitable for trekking.
Stay hydrated throughout the trek.
Follow your guide's instructions for safety and to avoid hazards.
Practice 'Leave No Trace' — carry your waste out with you.

Don'ts

Don't overpack — keep your load light for comfort.
Don't go off the designated path — avoid hazardous areas.
Don't disturb wildlife — observe animals from a distance.
Don't consume alcohol or smoke before or during the trip.
Don't ignore physical discomfort — tell your guide if you feel unwell.
Don't rely on phones or GPS — signal may be unreliable; stay with the group.